24/7 Support From UK-Based Engineers
No first-line filters. Get direct access to experienced UK-based engineers via phone, ticket, Slack or live chat, available around the clock whenever you need support.
Proactive Support, Built Around Uptime
No compromises.
No downtime drama.
We combine 24/7 availability with proactive monitoring and a culture of fixing problems before they impact you or your clients.
And if you do need to get in touch with us, our support is hands-on and engineer-led. You don’t go through layers of first-line filters, you get direct access to senior engineers who know your systems.
Clear SLAs. No Hidden Terms.
Essential
- Fully managed
- Response SLA - 1 Hour
- Uptime Effort - 99.98%
- Slack Support
Enterprise
- Fully managed
- Response SLA - 30 min
- Uptime Effort - 99.99%
- Slack Support
{ 24/7 Hosting Support }
Support Available However You Choose to Get in Touch
Phone 24/7
Talk directly to an engineer, day or night.
Slack 24/7
Message us through your dedicated Slack channel.
Ticket 24/7
Raise a ticket and track issues through to resolution.
Live Chat
Get quick answers from someone who knows your setup.
Trusted by Experience, Backed by Results
Compare Corefinity Support Plans
Clear SLAs
Get help with setup and everyday cloud support.
Expert guidance for complex infrastructure needs.
{ Fully Managed Hosting Migration }
Support Before, During and After Your Migration
Migration can be stressful, but not with us. Our fully managed process has been battle-
proven against 500+ migrations and growing every day.
Comprehensive pre-migration checklist & dry run.
Performance audit and optimisation report.
Full replica staging environment for testing.
Flexible scheduling to minimise downtime.
Post-migration checklist with aftercare support.
Frequently asked questions
Most migrations complete within a week. We handle the move, run the new environment alongside the old one, and switch DNS only once you have signed off on testing.
Very little. Migrations are scheduled in the early hours of the morning, with around 15 minutes of downtime, and we agree the window with you first.
24/7 UK-based support with direct access to senior engineers by phone, ticket and Slack. Support covers the platform, the stack and the infrastructure underneath it.
Daily, retained for 30 days, with point-in-time recovery available on request. Backups are stored separately from the environment they protect.
Yes. Autoscaling handles traffic surges without intervention, and we review capacity with you ahead of known peaks such as Black Friday.
Magento, WooCommerce, WordPress, Shopware, Drupal, Laravel, PHP, Node.js, Vue Storefront and CS-Cart, on Google Cloud and other major providers, and other PHP and Node.js applications on request.
Let's Talk
Tell us about your platform and goals. Our engineers will help you find the right performance setup, no sales pressure, just expert advice.