eCommerce Hosting Support

24/7 Support From UK-Based Engineers

No first-line filters. Get direct access to experienced UK-based engineers via phone, ticket, Slack or live chat, available around the clock whenever you need support.

Hero Support

Proactive Support, Built Around Uptime

99.99%
Uptime

No compromises.
No downtime drama.

We combine 24/7 availability with proactive monitoring and a culture of fixing problems before they impact you or your clients.

And if you do need to get in touch with us, our support is hands-on and engineer-led. You don’t go through layers of first-line filters, you get direct access to senior engineers who know your systems.

{ Managed Hosting SLAs }

Clear SLAs. No Hidden Terms.

Essential

  • Fully managed
  • Response SLA - 1 Hour
  • Uptime Effort - 99.98%
  • Slack Support

Enterprise

  • Fully managed
  • Response SLA - 30 min
  • Uptime Effort - 99.99%
  • Slack Support
6 Minutes Average Emergency Response
UK Based 24/7 Global Support
Certified Engineers, Not Generalists
95%+ Client Retention Rate

{ 24/7 Hosting Support }

Support Available However You Choose to Get in Touch

Phone 24/7

Talk directly to an engineer, day or night.

Slack 24/7

Message us through your dedicated Slack channel.

Ticket 24/7

Raise a ticket and track issues through to resolution.

Live Chat

Get quick answers from someone who knows your setup.

Angling Direct
Frontline Bathrooms
AlcoSense
Garden & Hire Spares
G Johns & Sons
JML
Cruise118
Aphrodite
Just Projectors
LR Direct
Ego
L&S Engineers
Ladderstore
Luxury Flooring
My 1st Years
Aspinline
Drop Away
Opera Care
Peter Tyson
Plastic Online
Ribble Cycles
River Voyages
Six Star Cruises
Swallow Dental
Techbuyer
TFL
TH Baker
The Art Shop Skipton
Trinca Ferro
Two Wests & Elliott
Walk the Walk Shop
We Power Your Car
Your Medical Services
Your World Healthcare
{ Managed Hosting Support Plans }

Compare Corefinity Support Plans

Reliable Support, Backed by
Clear SLAs
Essential
Enterprise

Uptime
99.98%
99.99%
Response Time
1 Hour
30 Minutes
24/7 Emergency Ticketing Support
Yes
Yes
24/7 Emergency Phone Support
Yes
Yes

Infrastructure Review
Bi-Annually
Quarterly
Performance Review
Bi-Annually
Quarterly
3rd Party Security Audit
Bi-Annually
Quarterly

Cost Optimisation Workshop
Included (1 Hour)
Included (2 Hour)
Technical Requirements Workshop
2 Hour
4 Hour
Custom Setup Engineering time
£90 per hour
£70 per hour
File storage setup / migrations
Yes
Yes
Database setup / migrations
Yes
Yes
Database migration from legacy systems
Yes
Yes

Nightly OS Updates and Server Patching
Yes
Yes

Server Monitoring
Yes
Yes
Web User Journey monitoring
5 Pages x every 10 minutes
5+ Pages x every 1 minute
SSL Monitoring
Yes
Yes
New Relic integration
Yes
Yes
New Relic APM integration
Yes
Yes
Application Monitoring
Yes
Yes

Cloud enabled firewall
Yes
Yes
Cloud enabled malware scanner
Yes
Yes
Strict PCI Compliant Firewall implementation
Yes
Yes
DDoS Protection
Yes
Yes
Cloudflare WAF supported
Yes
Yes
HackerGuardian PCI Compliance Scanning
2 site licence
5 site licence
Bullet Proof Vulnerability scanning
Bi-Annually
Quarterly

All Infrastructure built conforms to PCI compliance
Yes
Yes
PCI Compliance Scanning
Quarterly
Quarterly
Penetration Testing
Quarterly
Monthly
PCI Compliance Advice and Assistance
Yes
Yes

Suggested development workflow and workshops
Yes
Yes
Automated Deployment Pipelines
Yes
Yes
Essential Support

Get help with setup and everyday cloud support.

Available on
Chat to an Expert
Enterprise Support

Expert guidance for complex infrastructure needs.

Available on
Chat to an Expert

{ Fully Managed Hosting Migration }

Support Before, During and After Your Migration

Migration can be stressful, but not with us. Our fully managed process has been battle-
proven against 500+ migrations and growing every day.

01

Comprehensive pre-migration checklist & dry run.

02

Performance audit and optimisation report.

03

Full replica staging environment for testing. 

04

Flexible scheduling to minimise downtime. 

05

Post-migration checklist with aftercare support. 

Frequently asked questions

Most migrations complete within a week. We handle the move, run the new environment alongside the old one, and switch DNS only once you have signed off on testing.

Very little. Migrations are scheduled in the early hours of the morning, with around 15 minutes of downtime, and we agree the window with you first.

24/7 UK-based support with direct access to senior engineers by phone, ticket and Slack. Support covers the platform, the stack and the infrastructure underneath it.

Daily, retained for 30 days, with point-in-time recovery available on request. Backups are stored separately from the environment they protect.

Yes. Autoscaling handles traffic surges without intervention, and we review capacity with you ahead of known peaks such as Black Friday.

Magento, WooCommerce, WordPress, Shopware, Drupal, Laravel, PHP, Node.js, Vue Storefront and CS-Cart, on Google Cloud and other major providers, and other PHP and Node.js applications on request.

{  Contact us  }

Let's Talk

Tell us about your platform and goals. Our engineers will help you find the right performance setup, no sales pressure, just expert advice.

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