CoreFinity 0800 464 7255

Support Specialist

Job Description:This is a great opportunity for an individual with experience as a support specialist who is looking to take the next step in their career. You will have the chance to progress within this role over time, with a clear career path (if interested) in becoming Head of Support, and will be able to make a significant contribution to the company within this role.

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Corefinity is a fast-moving, global technology business that specialises in hosting eCommerce websites. Our world-class infrastructure powers our extensive portfolio of well known brands that help drive exponential growth to our client’s brands globally.


As a Support specialist within our Leeds office, you will be responsible for providing excellent support to our client’s on a daily basis. Working as part of our support team, you will be the first point of contact between our engineers and stakeholders, ensuring all queries/issues/ tickets are resolved efficiently or escalated to the appropriate engineer.


  • Organisational and communication skills are key


  • Proven track record in first-line support (as a minimum) 


  • Ability to effectively summarise tasks and understand the basics behind what the client is requesting


  • Aptitude for assessing whether requests require more information from the client & the responsibility in obtaining all relevant information before assigning to an engineer 


  • Great team player who is passionate about delivering results to help grow the business

Job Responsibilities


  • Obtaining all relevant information from the client with regards to the requested task, prior to assigning this to an engineer 


  • Scheduling of tasks and appropriately assigning them to staff members using processes in place


  • Maintaining fast initial response times when clients submit requests


  • Over time you should be able to appropriately assign each task to the most suitable team member without guidance


  • Carefully consider the scheduling of tasks, taking into account staff absences, task priority & SLA


  • Effectively and regularly communicating with clients and staff to ensure tasks are not missed and are being progressed in-line with targets

We’d love to hear from you

Apply now

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Why Corefinity

Our Perks

  • Competitive salary

    Enjoy a competitive salary that recognises your expertise and contributions.

  • Friday early finish

    Embrace work-life balance with our Friday early finish, as we work towards implementing a 4-day work week.

  • Casual dress

    Express your individuality and work comfortably in our casual dress code.

  • Holidays

    Recharge and explore the world with our generous 30 days of holidays, as well as an extra day for every year of service.

  • Annual appraisals

    Grow professionally through annual appraisals that foster continuous development.

  • Social events

    Connect and unwind with colleagues at our regular and exciting social events.

  • Pension scheme

    Secure your future with our comprehensive pension scheme.

  • City centre office

    Experience the vibrancy of a city centre office location, offering convenience and access to amenities.

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