Fully Managed eCommerce Plans
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Enhanced SLA Support Features
General | Included |
---|---|
Uptime Effort |
99.98% |
Response SLA |
1 hour |
24/7 Emergency Ticketing Support |
YES |
24/7 Emergency Phone Support |
YES |
Scheduled Reviews & Reporting | Included |
Infrastructure Review |
Bi-Annually |
Performance Review |
Bi-Annually |
3rd Party Security Audit |
Bi-Annually |
Setup / Migration | Included |
Cost Optimisation Workshop |
1 hour |
Technical Requirements Workshop |
2 hours |
Custom Setup Engineering time |
£90 per hour |
File storage setup / migrations |
YES |
Database setup / migrations |
YES |
Database migration from legacy systems |
YES |
Server Updates & Patching | Included |
Nightly OS Updates and Server Patching |
YES |
Pro Active Monitoring | Included |
Server Monitoring |
YES |
Web User Journey monitoring |
5 pages x every 10 minutes |
SSL Monitoring |
YES |
Newrelic integration |
YES |
Newrelic APM integration |
YES |
Application Monitoring |
YES |
Security | Included |
Cloud enabled firewall |
YES |
Cloud enabled malware scanner |
YES |
Strict PCI Compliant Firewall implementation |
YES |
DDoS Protection |
YES |
Cloudflare WAF supported |
YES |
HackerGaurdian PCI Compliance Scanning |
2 site license |
Bullet Proof Vulnerability scanning |
Bi-Annually |
PCI Compliance | Included |
All Infastructure built conforms to PCI compliance |
YES |
PCI Compliance Scanning |
Bi-Annually |
Penetration Testing |
Quarterly |
PCI Compliance Advice and Assistance |
YES |
Technical Advice & Guidance | Included |
Suggested development workflow and workshops |
YES |
Automated Deployment Pipelines |
YES |