Fully Managed eCommerce Plans

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~50,000 sessions per month

~500 orders per month

1 store view

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Features Included

General	Included
Uptime Effort	99.98%
Response SLA	1 hour
24/7 Emergency Ticketing Support	YES
24/7 Emergency Phone Support	YES
Scheduled Reviews & Reporting	Included
Infrastructure Review	Bi-Annually
Performance Review	Bi-Annually
3rd Party Security Audit	Bi-Annually
Setup / Migration	Included
Cost Optimisation Workshop	1 hour
Technical Requirements Workshop	2 hours
Custom Setup Engineering time	£90 per hour
File storage setup / migrations	YES
Database setup / migrations	YES
Database migration from legacy systems	YES
Server Updates & Patching	Included
Nightly OS Updates and Server Patching	YES
Pro Active Monitoring	Included
Server Monitoring	YES
Web User Journey monitoring	5 pages x every 10 minutes
SSL Monitoring	YES
Newrelic integration	YES
Newrelic APM integration	YES
Application Monitoring	YES
Security	Included
Cloud enabled firewall	YES
Cloud enabled malware scanner	YES
Strict PCI Compliant Firewall implementation	YES
DDoS Protection	YES
Cloudflare WAF supported	YES
PCI Compliance	Included
All Infastructure built conforms to PCI compliance	YES
PCI Compliance Scanning	Annually
PCI Compliance Advice and Assistance	YES
Technical Advice & Guidance	Included
Suggested development workflow and workshops	YES
Automated Deployment Pipelines	YES

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