CoreFinity 0800 464 7255

24/7 UK based global support

Corefinity prides it self on it's UK based, global support backed by our range of extended SLA agreements.

Where it begins and where it ends

Our support

We offer three levels of service agreements, each tailored to provide you with everything you need whilst running an e-commerce and or online application. All of our plans are backed by our certified engineers in the UK.

  • 7 Minutes Average Emergency Response Time

  • UK Based 24/7 Support

  • Certified Engineers

  • 95%+ Client Retention Rate

ACTIONS SPEAK LOUDER THAN WORDS

CASE STUDIES

  • Peter Tyson

    One UK's largest online home AV retailer

    Corefinity has supported Peter Tyson over the past 3 years and we have performed multiple successful projects together including a save and rescue mission, staff training and enablement, speed optimisations and achieving above 99.99% uptime.

    Full case study coming soon
  • LSEngineers

    A story of growth and unbeatable performance

    Corefinity's unique stack has given L&S Engineers a clear cutting edge against the competition, despite an insanely large catalogue of SKU's, the website remains one of the fastest magento 2 stores in the UK.

    Full case study coming soon

Highly Optimised & Fully Managed

Extended SLA Support

We offer three levels of service agreements, each tailored to provide you with everything you need whilst running an e-commerce and or online application. All of our plans are backed by our certified engineers in the UK.

  • Standard

    General
    • Uptime Effort

    • Response SLA

    • 24/7 Emergency Ticketing Support

    • 24/7 Emergency Phone Support

    Scheduled Reviews
    & Reporting
    • Infastructure Review

    • Performance Review

    • 3rd Party Security Audit

    Setup / Migration
    • Cost Optimisation Workshop

    • Technical Requirements Workshop

    • Custom Setup Engineering time

    • File storage setup / migrations

    • Database setup / migrations

    • Database migration from legacy systems

    Server Updates
    & Patching
    • Nightly OS Updates and Server Patching

    Pro Active
    Monitoring
    • Server Monitoring

    • Web User Journey monitoring

    • SSL Monitoring

    • Newrelic integration

    • Newrelic APM integration

    • Application Monitoring

    Security
    • Cloud enabled firewall

    • Cloud enabled malware scanner

    • Strict PCI Compliant Firewall implementation

    • DDoS Protection

    • Cloudflare WAF supported

    • HackerGaurdian PCI Compliance Scanning

    • Bullet Proof Vulnerability scanning

    PCI Compliance
    • All Infastructure built conforms to PCI compliance

    • PCI Scanning

    • PCI Compliance Advice and Assistance

    Technical Advice
    & Guidance
    • Suggested development workflow and workshops

    • Automated Deployment Pipelines

  • Standard

    General
    • 99.95%

    • 2 hours

    • Yes

    • Advisory calls of <10 mins

    Scheduled Reviews & Reporting
    • Annually

    • Annually

    • Annually

    Setup / Migration
    • INCLUDED (1 hour)

    • 1 hour

    • £100 per hour

    • YES

    • YES

    • NO

    Server Updates & Patching
    • YES

    Pro Active Monitoring
    • YES

    • 3 pages x every 15 minutes

    • YES

    • YES

    • YES

    • NO

    Security
    • YES

    • YES

    • YES

    • YES

    • YES

    • 1 site license

    • Annually

    PCI Compliance
    • YES

    • Annually

    • NO

    Technical Advice & Guidance
    • YES

    • NO

    Chat to an expert
  • Enhanced

    General
    • 99.98%

    • 1 hour

    • YES

    • YES

    Scheduled Reviews & Reporting
    • Bi-Annually

    • Bi-Annually

    • Bi-Annually

    Setup / Migration
    • INCLUDED (1 hour)

    • 2 hour

    • £90 per hour

    • YES

    • YES

    • YES

    Server Updates & Patching
    • YES

    Pro Active Monitoring
    • YES

    • 5 pages x every 10 minutes

    • YES

    • YES

    • YES

    • YES

    Security
    • YES

    • YES

    • YES

    • YES

    • YES

    • 2 site license

    • Bi-Annually

    PCI Compliance
    • YES

    • Bi-Annually

    • YES

    Technical Advice & Guidance
    • YES

    • YES

    Chat to an expert
  • Enterprise

    General
    • 99.99%

    • 30 minutes

    • YES

    • YES

    Scheduled Reviews & Reporting
    • Quaterly

    • Quaterly

    • Quaterly

    Setup / Migration
    • INCLUDED (2 hours)

    • 4 hour/s

    • £70 per hour

    • YES

    • YES

    • YES

    Server Updates & Patching
    • YES

    Pro Active Monitoring
    • YES

    • 5+ pages x every 1 minute

    • YES

    • YES

    • YES

    • YES

    Security
    • YES

    • YES

    • YES

    • YES

    • YES

    • 5 site license

    • Quaterly

    PCI Compliance
    • YES

    • Quaterly

    • YES

    Technical Advice & Guidance
    • YES

    • YES

    Chat to an expert
Download full list SLA Support

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