Who we are
Where we are going...
Read our story of frustrations and see how this forced innovations and solidified our vision and values.
Our story of frustrations
We were a group of Magento developers working for different agencies in the UK with exposure to many different Magento and other e-commerce hosting solutions and e-commerce sites, but frustrated daily by the limitations of hosting solutions available.
This is a story of frustrations
Imagine a group of developers working daily with Magento and other e-commerce platforms and spending most of their time pulling their hair out due to the archaic hosting solutions available. Day to day, issue after issue, blame after blame and no resolution. Sometimes things are stable and one night they just break and no one knows.
Even when stable, the tools were limited
So we decided to create something that works, and it works beautifully. We imagined all the tools you’d ever need to host and manage a secure, fast and reliable e-commerce website and we baked it in as standard features.Why choose us
UK Based Global Support
Average Emergency Response Time
Magento Hosting World Wide
Vision and values
To give our clients the best experience possible whilst managing an online store, application, project or just an idea looking to flourish.
We love you.
Our solution was built by developers and veteran business/store owners looking to change what a fully managed hosting should mean.
Our aim every day is to give the best experience possible to our clients whilst staying extremely personal to your store, business and requirements. We do this by using efficient and automated processes so we can spend more time talking to you and improving your infrastructure.
To ensure complete honesty and transparency both when things are well but most importantly when things go wrong.
We love the truth.
Our solution is built by real developers, who worked for years with different providers who always looked to put blame on third parties or the application. We therefore made it our mission to stay honest and share transparent details of everything going on, at the end of the day, it is your infrastructure and we are the experts managing it for you. We take your trust very seriously and work very hard not to breach it.
To provide honest and transparent pricing from the start.
We love transparency.
We have worked tirelessly on a system to allow us to provide quick quotations for extremely complex systems whilst remaining accurate.
We believe transparency in pricing and the commercial side is a crucial factor in a positive and constructive relationship and we have made all of our processes with this value in mind.
To empower our engineers to create pioneering technological innovations.
We love breaking records.
We had a very clear vision in sight before the first line of code was written. This allowed us to use the shortcomings of the competition and the hard lessons learned and combine these with our inert passion for performance to create the solution hosting some of the fastest e-commerce stores online.
To provide a personal yet highly specialised service by your own dedicated Account Manager and engineers backed by our UK based global support.
We love to get personal.
Our vision was made up of two parts, the technical and the specialised engineers. We knew we wanted to be personal, and for our clients to work with highly specialised engineers and account/project managers who know their store and their business processes very well.
We ensured this vision of being and getting personal was backed by a UK based 24/7 global support, so if your dedicated engineers are taking a break, you will still receive prompt response times.
We might not have thousands of engineers, but what we do have are extremely capable and highly specialised engineers in their field that using the automations and efficiencies we have built, will actually have the time to talk to you and share their invaluable experiences.
The fact is, Corefinity helped us through a very difficult period which would have otherwise been disastrous for our company. The first calendar quarter of this year has been superb for business, and we have hit record figures with Corefinity's help. It is often said that you judge a company by the way problems are dealt with - well done Corefinity 12 out of 10!
I cannot praise the team at Corefinity highly enough. With what we went through before starting with them, our experience has to be considered a successful "rescue mission".
We changed our eCommerce platform to Magento last August, but we had consistent ongoing problems at the time with another hosting company. Things came to a head in December as we were ramping up for our busiest time of year – Christmas and New Year. As web traffic increased, so did the problems – we had a slow website with many outages, which is not what you need with a warehouse full of stock ready for our peak trading season! Our hosting company could not solve the issues despite many failed attempts.
As we got to Christmas week, things hit rock bottom. Our website was very erratic and going down every day. We were losing huge amounts of turnover, and were in big trouble.
Something had change fast. Our only way out was to change to a different hosting company with more expertise and knowledge of Magento - but it was only 3 days until Christmas. It seemed like commercial suicide to even consider transferring our website to another hosting company at this time of year! Who would even consider taking on our project so close to Christmas? Having traded online for over 16 years, this was the most stressful situation we had ever encountered.
We were desperate and out of options, so we started looking for an alternative solution as we had no choice. We did the usual - a Google search. Out of many results, I came across Corefinity. Their website said the things I need to hear, so I speculatively called them. This was probably one of the best decisions I have ever made.
They listened to us and considered our problems with an extremely positive and helpful attitude. Things suddenly seemed brighter! They could have my site running on their servers for inspection and if acceptable, migrated and live within a few hours. I was expecting a migration to take days, especially at Christmas. We hit the button and migrated - as promised, we were live and trading successfully again within hours. Unbelievable considering what we had been through, but true!
A little while later, the biggest test came - we became the victims of a sustained DDOS attack, which can spell disaster unless you know what you're doing. Fortunately, Corefinity did, and were helpful and flexible enough see it through - we continued trading despite efforts of others to stop us.
Corefinity's hosting has been fantastic. After being with the company for two years, we've only had a couple of instances where we've had alerts, Your response time is wonderful and you're always quick to react to any issues, should they occur - in the time it takes to write a ticket, the issue is already resolved! As a whole, you are a wonderful company to work with and I wouldn't hesitate to recommend your hosting.
We now have around 8 managed servers with Corefinity and slowly moving away from 1and1. I need the support they provide me and my confidence with them is high. Where possible and if budget suffices on a project, I would refer Corefinity (and I do). Their knowledge, support skills and patience is amazing.