Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Agencies can raise tickets for any client website
Agencies can now raise a ticket about any website belonging to a company they work with, with the website and environment lists following the company they pick.
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