Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Breadcrumbs follow company, website and environment
Breadcrumbs now follow a record's real ownership chain — company, then website, then environment — with every step a link, instead of always pointing back at the listing page.
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