Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Open or close several tickets at once
You can tick several tickets on the Tickets list and choose Open tickets or Close tickets to update them in one go. Choosing Open tickets re-opens the closed tickets in your selection and leaves the rest as they are.
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