Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Creating an API token shows you the token again
Profile > API Tokens generated the token but never displayed it, so there was no way to copy it. The pop-up now appears, and so do the confirmation pop-ups for resetting Google 2FA and for verifying your mobile number, which had stopped appearing in the same way.
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