Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Images pasted from Google Chat stay on the ticket
Images pasted into a ticket from Google Chat are saved with the ticket instead of linked back to where they came from, so they still display later on rather than turning into a broken image.
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