Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Lists display properly in ticket replies
Bullet points and numbered lists show their markers again in ticket replies, and the divider above the delete button no longer crowds the end of the message.
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