Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
Back to the release
Raising a ticket from a failed deployment now fills in the form
Raise a Ticket on a failed deployment now opens the ticket form with the company, website, environment, department and subject filled in, and the description already written: which deployment failed, when, at which step and with which exit code. Add to it or write over it before you send.
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