Typing @ in a ticket reply opens a menu of the people on that ticket; picking one highlights the name in the sent reply and subscribes them, so they hear about it. Agencies choose on My Company > Notifications whether their clients may tag them, which is off until they opt in. Corefinity staff are never taggable.
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Slack channel dropdowns list your channels again
The Slack channel dropdowns on an environment's Deployments tab opened with an empty list. They show your workspace's channels again, so you can choose where deployment alerts go.
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